Shipping Policy u2014 Polymer 80 Glock
This policy details how we process, ship, and deliver orders for Polymer 80 frames, parts kits, and accessories. We are committed to providing transparent, reliable, and compliant shipping services to our customers across the United States.
Shipping Regions & Carrier Partners
Polymer 80 Glock ships to all 50 U.S. states. However, significant legal restrictions apply to certain items in specific states (detailed below). We do not ship internationally, including to U.S. territories (Puerto Rico, Guam, etc.) or APO/FPO addresses.
We utilize two primary carriers based on order size and weight:
- USPS Priority Mail: Used for most small to medium-sized orders (e.g., small parts, slides, compact frames). This service typically provides 2-3 business day delivery.
- UPS Ground: Used for larger, heavier orders (e.g., full build kits, multiple frames, tool kits). Transit times vary by destination, generally 1-5 business days.
All shipments originate from our warehouse facility within the continental United States.
Order Processing & Shipping Timelines
Our standard order processing (packing and label creation) time is 1-2 business days, excluding weekends and federal holidays. Orders placed after 12 PM PST may not begin processing until the next business day.
Once your order ships, you will receive an automated email with your tracking number and a link to the carrier’s tracking page. We also offer SMS text notifications for shipment dispatch upon customer opt-in during checkout.
Expedited Shipping Options: At checkout, customers can select expedited services (e.g., USPS Priority Mail Express, UPS 2nd Day Air) for an additional surcharge. This surcharge is applied in addition to standard shipping costs and only accelerates transit time after the order has left our facility; it does not reduce the 1-2 business day processing period.
Shipping Cost Structure
Our shipping fees are designed to be straightforward and competitive:
- Free Standard Shipping: Applied automatically to all orders with a subtotal of $200.00 or more (before tax).
- Flat-Rate Standard Shipping: A fee of $9.99 is applied to all orders with a subtotal under $200.00.
- Expedited/Express Surcharge: Any expedited service selected at checkout incurs an additional charge calculated in real-time based on package weight, dimensions, and destination. This charge is displayed clearly before payment confirmation.
All shipping costs are calculated and displayed in your shopping cart prior to checkout.
State-Specific Shipping Restrictions & Compliance Matrix
Due to evolving state and local laws, the sale and shipment of certain products are restricted or prohibited in the following states. It is the customer’s responsibility to know and comply with all local laws before ordering. Orders that cannot be legally shipped will be canceled and refunded.
| State | Restrictions on Polymer 80 Frames/Receivers | Restrictions on Parts Kits (Lower/Upper) | Notes & Compliance Requirements |
|---|---|---|---|
| California (CA) | Sale prohibited. Cannot ship. | May ship, but must not constitute a “firearm.” | Other firearm components may have restrictions. No frames, receivers, or “firearm” kits. |
| New York (NY) | Sale prohibited. Cannot ship. | Extreme caution; local laws vary (NYC). | Shipment of many firearm parts to NYC is prohibited. Orders may be canceled. |
| Washington (WA) | Sale prohibited. Cannot ship. | Upper parts kits generally OK. Lower parts kits may be restricted. | As of 2023, “untraceable firearm” laws prohibit unserialized frames. |
| New Jersey (NJ) | Sale prohibited. Cannot ship. | May ship, but must not be considered “ghost gun” parts. | Extremely restrictive environment. We exercise maximum caution. |
| Hawaii (HI) | Sale prohibited. Cannot ship. | May ship on a case-by-case basis. | State law explicitly bans unserialized firearms and components. |
| All Other States | Shipment permitted unless prohibited by local law. | Shipment permitted unless prohibited by local law. | Customer is solely responsible for legality of assembly and possession. |
Signature Requirements & Delivery Instructions
For security and accountability:
- Signature Required: All orders with a subtotal exceeding $300.00 require an adult signature upon delivery from the carrier. The carrier will make multiple attempts per their policy.
- PO Box vs. Physical Address: We can ship via USPS to PO Boxes. UPS cannot deliver to PO Boxes. Please provide a secure physical street address for UPS deliveries. The carrier will not leave packages without a signature if required.
- We are not responsible for packages stolen after delivery is confirmed by the carrier. Please use the tracking information proactively and make arrangements if you will not be available.
Lost, Damaged, or Incorrect Shipments
In the rare event of a shipping issue, follow this process:
- Track Your Package: Use the provided tracking number to check the carrier’s status. Often, packages are marked “delivered” but may be with a neighbor or at a leasing office.
- Contact the Carrier: If the package is lost in transit or shows delivery but is missing, you must first file a claim or inquiry directly with USPS or UPS. We require their case number to proceed.
- Contact Us: If the carrier confirms a loss or if you receive a damaged or incorrect item, contact our support team within 7 calendar days of delivery (or estimated delivery date for lost packages). Provide your order number, photos of damaged items/package, and the carrier case number.
- Resolution: We will work with the carrier to locate the package or file an insurance claim. For verified losses or our errors, we will reship the item (if in stock) or issue a refund at our discretion.
Note: We cannot be held responsible for delays caused by carrier service disruptions, incorrect addresses provided by the customer, or severe weather events.
Frequently Asked Questions (FAQ)
Do you ship internationally or to Canada?
No. Polymer 80 Glock only ships within the 50 United States, and even then with the state restrictions outlined above. We do not ship to U.S. territories, Canada, or any other international destinations.
Why was my order to California/New York canceled?
State law in CA, NY, WA, NJ, and HI explicitly prohibits the sale and shipment of unserialized firearm frames/receivers, which are our core product. To ensure compliance and protect both our business and our customers, we automatically cancel and refund such orders. Please refer to the state matrix above for specifics.
How long does standard shipping take?
After the 1-2 business day processing period, standard shipping (USPS Priority or UPS Ground) typically takes 2-5 business days for delivery, depending on your distance from our warehouse. You will receive tracking immediately upon shipment to monitor progress.
Can I change my shipping address after ordering?
Address changes can only be attempted if the order is still in “Processing” status. Contact our support team immediately via the website contact form with your order number and the correct address. Once a shipping label is created and scanned by the carrier, we cannot reroute the package. We are not responsible for packages sent to an old or incorrect address provided by the customer.
What if I’m not home for a signature required delivery?
The carrier (USPS or UPS) will leave a door tag with instructions. You can usually schedule a redelivery for a specific date, pick up the package at a local carrier facility, or in some cases, pre-sign for the delivery online via the carrier’s tracking page. You must coordinate this directly with the carrier using your tracking number.
Are taxes charged on shipping?
Shipping fees are generally not subject to sales tax. Sales tax is applied to the taxable merchandise subtotal of your order, based on the ship-to address and applicable state and local laws.