Contact Polymer 80 Glock

Welcome to the Polymer 80 Glock contact center. This page is designed to connect you with the appropriate support channel for your specific inquiry, ensuring the most efficient and accurate resolution. Whether you’re troubleshooting a build, have a question about an order, or need to discuss dealer or compliance matters, please review the information below before reaching out. Providing complete information from the start significantly reduces resolution time.

Primary Support Channels & Information

For all customer service and technical support inquiries, email is our primary and most efficient channel. Our dedicated support team handles questions related to product functionality, assembly, parts compatibility, and order status.

Channel	Purpose	Contact Details / Hours	Expected Response Time
General & Technical Support	Product questions, build assistance, order status, non-urgent issues.	Email: [email protected] Hours: 9:00 AM – 5:00 PM CST, Monday – Friday	Within 24 hours during business days.
Urgent Order Issues	Critical errors in order processing (e.g., wrong item shipped, major defect).	Email: [email protected] Use subject line: “URGENT – Order #[Your Order Number]”	Within 4 business hours during support hours.
FFL Dealer & Wholesale Inquiries	New dealer setup, wholesale pricing, bulk orders.	Email: [email protected]	Within 1-2 business days.
Legal & Compliance	Law enforcement inquiries, regulatory questions, subpoenas.	Email: [email protected] Mailing Address: P.O. Box 1000, Manhattan, KS 66502	Varies based on request nature.

What to Include in Your Support Request

To expedite your support ticket, please include the following relevant information in your initial email. Missing information will delay resolution as we will need to request it.

Order Number: For any purchase-related issue, provide the full order number from your confirmation email.
Product SKU/Name: Specify the exact product, such as “PF940v2 Compact Frame” or “PFS9 Complete Kit.”
Detailed Description: Clearly describe the issue, question, or request. For build issues, note the specific step and components involved.
Photographs/Videos: If reporting a suspected defect (e.g., molding flaw, out-of-spec rail), attach clear, well-lit photos or a short video. This is often essential for diagnosis.
Contact Preference: Confirm the email address or phone number you prefer for follow-up.

Contact Form (For Your Convenience)

You may use the form below to draft your inquiry. This is a static form for your convenience; submitting it will open your default email client. Please ensure you send the email from the address you wish us to reply to.

Specialized Inquiry Protocols

Certain types of inquiries must be directed through specific channels to comply with regulations and internal procedures.

FFL Dealer Inquiries

All questions regarding becoming an authorized dealer, wholesale pricing, and volume orders must be sent to [email protected]. Do not use the general support line for these inquiries. Please include your FFL license number and business name in your initial email.

Legal & Compliance Matters

Official legal correspondence, law enforcement requests, and regulatory compliance inquiries must be directed to [email protected] or mailed to our mailing address: P.O. Box 1000, Manhattan, KS 66502. Include all relevant case numbers, document details, and official contact information.

Cryptocurrency Payments

For orders paid with cryptocurrency, the designated wallet address for payments is: 0xA6EAB8c5468F0caf889624BbE432B44358b13Dc5. Always verify this address on your order confirmation invoice. For issues with crypto transactions, email support with your order number and the transaction hash (TXID).

Policies & What Not to Contact Us About

To maintain efficient service for all customers, please adhere to the following policies.

Social Media Policy: We do not accept orders, process payments, or handle sensitive customer service issues via social media direct messages (DMs). Social channels are for general updates and community engagement only. All official support must be initiated via email.
Shipping & Returns: All shipping, tracking, and return/refund inquiries must be submitted via email to [email protected]. Include your order number. Do not call or DM for these issues.
Build Advice & Gunsmithing: While we provide technical support for our products, we cannot offer generalized gunsmithing advice for aftermarket components not sold by us. Our expertise is specific to Polymer80 frames and related kits.

Frequently Asked Questions (FAQ)

What is your typical email response time?

We strive to respond to all emails within 24 hours during our standard support hours (9AM-5PM CST, Mon-Fri). Emails marked “URGENT” for critical order issues are prioritized for a response within 4 business hours.

I sent an email but haven’t heard back. What should I do?

First, check your spam/junk folder. If our reply isn’t there, please wait the full 24-hour business day period before sending a single follow-up email. Sending multiple emails on the same ticket can delay resolution as it creates duplicate tickets in our system.

Can I call you for phone support?

We do not offer customer support via telephone. All support is handled electronically via email to ensure accuracy, provide a written record, and allow for the efficient sharing of photos and documentation critical for diagnosing most build-related issues.

Do you offer technical support for completed firearms or aftermarket parts?

Our technical support is specifically for the assembly, function, and components of Polymer 80 brand frames and kits (PF-Series). We cannot provide support for final assembled firearms, other manufacturers’ parts, or advanced gunsmithing questions beyond the scope of our products.

How do I return an item or request a refund?

All return and refund requests must be initiated by emailing [email protected] with your order number and reason for return. Please do not ship any items back without an authorized Return Merchandise Authorization (RMA) number and instructions from our team.